We will work flexibly and collaboratively with our clients to provide high quality, specialist legal advice and innovative support. We are committed to delivering effective and efficient outcomes for our clients.



If at any point, you have concerns about any aspect of our services, please let us know straight away. We will do our best to resolve any issues you may have as quickly as possible, and it will help us to improve our services. Making a complaint will not affect how we handle your case.

In the first instance, please contact the lawyer with overall responsibility for your case. If you would like to make a formal complaint, please contact Brian Stanton, the Director with responsibility for complaints, who will acknowledge your complaint within three working days and provide a copy of this complaints procedure.

We will record your complaint in a central register and investigate your complaint. This will normally involve reviewing the file and any associated document to which the complaint relates, discussing the position with those involved within the firm and/or seeking any further clarification from you. We will endeavour to provide a response to your complaint within 21 days.

If you are not happy with the handling of your complaint, you may ask the Legal Ombudsman of England and Wales to consider the complaint. A complaint to the Legal Ombudsman must normally be made within six months of receiving a final response to your complaint. The Legal Ombudsman can be contacted at PO Box 6806 Wolverhampton, WV1 9WJ, or enquiries@legalombudsman.org.uk.

We are regulated by the Solicitors Regulation Authority, which handles complaints relating to professional misconduct. If you have any concerns about our behaviour, you can raise these with the Solicitors Regulation Authority. See www.sra.org.uk for more details.

Last updated: 07 January 2022